Frequently
Asked
Questions
Orders
You:
I want to track my order because I did not get a confirmation email.
BNP:
you can check your current and past orders by retrieving a link here
You:
BNP:
When will my order be shipped
Within 24 hrs after the order is placed (not counting weekends). We recommend you to place order before 2pm to ensure it is picked up by courier on the same day. If you have not revieved an email confirming order shipped please contact customer service directly.
You:
BNP:
How long will it take for my item to arrive?
Depends on the destination. Counting from the day your order is marked shipped (in an email), provinces in Canada: 1~3 days, some 4~7 days. US orders may take approximately 1 week. If you have not revieved an email confirming order shipped please contact customer service directly. PO boxes do not apply to this approximation.
You:
BNP:
Who handles my packages?
In most cases your order will be delieverd by UPS since they usually estimate the shortest delivery time. We also ship through Fedex, Purolator, Dicom, and Canpar when they offer faster shipping estimation.
Tracking number formats by collaborating courier:
​
UPS: 1 A 12 BC 123456 123456 track my UPS package
Fedex: 123456789 123 track my Fedex package
Purolator: 123456789 123 track my Purolator package
Dicom: A 1234567 track my Dicom package
Canpar: A 123456789 123456789 123 track my Canpar package
Products
You:
BNP:
Which lash glue is good for sensitive customers?
[Jovisa] A-115 (Latex Free) (1.5 Sec Dry) (7ml)
A-115 is the most popular out of the trio for its drying time, price per ml, and storage life. We recommend A-115 for its value.
[Jovisa] Magnetic Adhesive Glue B38‧H (Latex Free) (5ml)
B38 is known for its long lasting retention. It is engineered to wrap around the base of false lashes when they come in contact.
Like Red Cap, it is the budget choice for many lash techs. The trade off is this glue tend to dry the slowest out of the three.
You:
BNP:
Which lash glue drys fast?
[Jovisa] A-115 (Latex Free) (1.5 Sec Dry) (7ml) drying time: 1~1.5s
Althought A-115 is not the fastest drying glue on this list, we still think it deserve to be #1 for the value it provides. It has long strage life, great price per ml, and is suitable for sensitive customers.
[SKY] Glue S+ (5ml) drying time: 1s
This glue is well known online because it is a safe economical choice. You know what you are getting into.
[Blink Lash] DIU Lash Glue (5g) drying time: 1s
Blink glue being in the midrange price point, they have their own fans. Drys as fast as 1 second
[Blink Lash] Ultra X (5g) drying time: 1.5s
Another midrange chocie from Blink. This is test to be 0.5s slower in drying time compare to DIU but is about 25% cheaper to purchase.
​
You:
What are the differences between Present Classic and Bili, why dont you sell OPI and CND products?
BNP:
During our first few years we do sell them, however in recent years their quality was not as good as their earlier years and more fake products were sold by distributors. Therefore, we decided to start focusing on Present products and Bili shellac. Many Present products are better in quality and in price compare to equivalent products in the market. Bili Shellac is on the more expensive end but they have nice colours and works well with acrylic nails. Bili top coat is also very popular because it doesn't yellow and it's no wipe.
You:
BNP:
I want to request colour palette.
We provide free colour palette for Bili with an order (put down your request at the "Order comments" section in the last step of checking out). For other products please put down your request via email or text. Depending on the quantity, we may or may not charge you.
Others
You:
Do you offer courses
BNP:
We offer both lash and nail training sessions. Lash certification training can be booked on every monday. Nail training sessions are based on the availblility of our instructor. We are in the process of posting training session details online. For now, please inquire and book through email. You can also follow our instructors at @creativebykiem28 and @toronto_nail_school on Instagram.
You:
BNP:
Can you be my supplier?
Yes, we would love to. We do our best to price our product as competitive as possible. We also posted large quantity prices to the public. Unlike many suppliers, we do not require licensing or proof of being a technician for bulk orders.